Important 1: You can request a refund by sending us the products (in parts or whole) that you have purchased through Sabomar.com, provided that they have not been used within fourteen (14) days from the date of your order.

Important 2: If you purchase SABOMAR products through Trendyol.com, Hepsiburada.com, N11.com, Gittigidiyor.com, Pttavm.com, you are subject to the return / exchange and shipping terms of the relevant website. The following redirects are only valid for sabomar.com orders (!)

Important3: Due to hygiene conditions, mask and underwear products are not refundable. Cosmetics and personal care products can only be returned if the packaging is unopened, unused, untested and not expired due to hygiene rules.

How Do I Cancel or Refund?

1. Make an Online Request From Your Membership Account

For your order cancellation / return requests, we kindly ask you to create an online request from the My Account / Refund Requests field by signing in. Thus, we can complete your transactions faster.
If you are not a member, you must send the product to us with your invoice so that we can start your return process.

2.Prepare the package by including your invoice.

Pack the products securely in their original packaging with your invoice. If you cannot find your invoice, you can reach your e-archive invoice from your e-mail address or you can get support from our customer service at 0212 909 44 44.

Terms of Exchange

Our exchange process only applies to certain products. You can get support from our customer service at 0212 909 44 44 regarding the issue.

Order cancellation

Due to consumer rights, you can use your right to withdraw from your order before your order is delivered to cargo. For this, you must open an 'Order Cancellation' request from the My Account / My Returns Request field before you are notified that your order has been delivered to cargo or inform us about your order or product you want to cancel to [email protected] address. If your order has been delivered to cargo, you can use your right of return within 14 days according to the consumer protection law.

Pay back

The amount of your product, whose return is approved, will be transferred to your account or credit card within seven (7) business days and you will be informed via your e-mail registered in the system. Due to the COVID-19 in the world and country agenda, delays may occur in banks due to the remote working system, and the bank you work with is responsible for delays related to your return transactions.

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