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Terms & Conditions

Please Read This Terms With Extra Caution

  1. You will agree to these terms and conditions on the memberships and orders you have made to our site. If these conditions are not suitable for you, do not shop on the site.

  1. All products from are guaranteed by our company for 1 week unless otherwise specified. Please contact our customer service by notifying your invoice number if you believe that the product you are purchasing is still under warranty and problems that are not due to misuse and that the product you bought is faulty from the factory.

  1. You can change a product that you purchased in 7 days. A defective or flawless product that is returned after the current time is not strictly refunded by our company.

  1. The product you want to return must have the correct packaging and contents and have not lost its commercial qualities.

  1. The customer is obliged to return the product as it is received. In case of any refund, you can send your pet to the exit warehouse with a petition indicating your refund request.

  1. If the item is approved by our units that have not been defected after the necessary examination, the fee charged for the product within 1 week or your credit card will be deposited back. The shipping costs incurred during the product return process shall be borne by the customer.

  1. will not refund the product and refund the price if any conditions that are not in accordance with the above conditions (any opening, deterioration, breakage, destruction, tearing, use) are determined.

  1. Returned products will not be picked up by you in the address. Our supplier should be sent with the appropriate transport vehicle.

  1. In accordance with our agreement with banks, your account or credit card will be refunded after 48 days of product return in case of the product return.

  1. In case of tearing or scratching, the product will not be accepted. In this case, it is the responsibility of the customer to contact the transportation company and provide the necessary communication.