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Sabomar.com has been renewed. We have renewed the infrastructure and interface of our site so that you can make your transactions more convenient and faster. 🙌

Cancellation & Refund Policy

Cancellation & Refund Conditions

Important 1: You can request a refund by sending the products (in parts or all) that you have purchased from Sabomar.com, provided that they have not been used within fourteen (14) days from the date of order.

Important 2: If you purchase SABOMAR, PRIZMANET products on Trendyol.com, Hepsiburada.com, N11.com, Gittigidiyor.com, Çiçeksepeti.com, Pttavm.com, Amazon.com.tr, Etsy.com, Ebay.com, the relevant You are subject to the return/exchange and shipping conditions of the website. The following redirects are only valid for sabomar.com orders (!)

Important 3: Due to hygiene conditions, masks and underwear products are not refundable. Cosmetics and personal care products can only be returned if they are unopened, unused, untested and have not passed their expiration date due to hygiene rules.


How Do I Cancel or Refund?

1. Create Online Request From Your Membership Account

For your order cancellation/return requests, we kindly ask you to create an online request by logging in from the My Account/Return Requests field or the contact page, or by writing to our +90532 734 0530 WhatsApp line or our e-mail address: Destek@prizma.net. In this way, we can complete your transactions faster.

For your order cancellation/return requests, we kindly ask you to create an online request by logging in from the My Account/Return Requests field or the contact page, or by writing to our +90532 734 0530 WhatsApp line or our e-mail address: Destek@prizma.net. In this way, we can complete your transactions faster.


2. Prepare the package by including your invoice inside

Pack the products securely in their original packaging with your invoice. If you cannot find your invoice, you can reach your e-archive invoice from your e-mail address or you can get support from our customer service number 0212 909 44 44 or our WhatsApp line +90532 734 0530.


3. Send us your package with Yurtiçi Kargo

You can send your package to PrizmaNet Medikal with the return code 797568354 with Yurtiçi Kargo company. It is enough to tell the cargo officer the return code.



Online Warehouse Return Address

Yahya Kemal Mah. Okul Cad. No: 13-15 Kağıthane/İSTANBUL TÜRKİYE


Exchange Terms

Our exchange process only applies to certain products. You can get support from our customer service number 0212 909 44 44 or our WhatsApp support line +90532 734 0530.


Order cancellation

In accordance with consumer rights, you can exercise your right of withdrawal from your order before your order is delivered to the cargo. To do this, you must open an 'Order Cancellation' request from the My Account/Return Requests field before you are notified by e-mail that your order has been delivered to cargo, or you must provide information about the order or product you want to cancel to support@prizma.net. If your order has been delivered to cargo, you can use your right to return within 14 days in accordance with consumer protection law.


Pay back

The amount of your product, whose return has been approved, will be transferred to your account or credit card within seven (7) business days and you will be informed via your e-mail registered in the system. The bank you work with is responsible for the delays related to your return transactions.